CAN I RETURN MY PURCHASE?
We are confident our product will bring joy to you and your loved ones. However, if there are any concerns about it, please contact our support team at email@example.com for assistance. Further information can be found on our policy page.
HOW LONG AFTER ORDERING IS MY ORDER SHIPPED?
We typically ship all orders same business day if placed before 2:30 pm
WHICH CARRIER DO YOU USE?
We ship all items with Royal mail or Fedex within the UK. For international shipments, your local mail carrier will handle and deliver the item once it enters your country.
HOW LONG DOES IT TAKE TO ARRIVE?
We ship all orders from our UK warehouse. Once shipped, delivery will happen within the following timeframe:
- UK - 1-4 business days depending on selected method
- Ireland 3-5 business days
- USA - Within 5-10 business days
- Canada - Within 5-10 business days
- Europe - Within 5-7 business days
- Rest of the World - Within 5-12 business days
- These times are typical, meaning sometimes local carrier issues may delay your items arrival.
WHAT ABOUT CUSTOMS FEES/TAXES?
We do our best to ensure your item arrives as quickly as possible, including labeling the package with all relevant information for customs authorities.
It's unusual for orders of 1-2 items to attract customs fees, except in countries where there is a very low or no tax-free threshold.
CAN I CANCEL OR CHANGE MY ORDER?
As we try to ship all orders same day if you need to make a change to an order please contact us as soon as possible and we will try our best to get the relevant change passed to our warehouse team.
MY ITEM IS DAMAGED/INCORRECT, WHAT DO I DO?
We pride ourselves on our customer service but we know sometimes things don't always go to plan. Please contact our support team at firstname.lastname@example.org for any items that arrived damaged, defective, or the wrong item arrived, including a photo of the item.Our warranty covers your item for 1 year after receival date this period is only for the replacement of the item we cannot offer a refund on items outside the 14 day grace period.
For Clear Pay Payment Questions
1. What is Clearpay?
Clearpay is a payment service that lends customers a fixed amount of credit to make purchases instantly and then pay for them in 4 automatic instalments, made every 2 weeks, without any interest (late fees apply). Please use Clearpay responsibly.
The service is provided by Clearpay Finance Ltd. Clearpay Plans are not regulated by the Financial Conduct Authority.
2. How do I use Clearpay?
Clearpay can be used online and instore. To transact online, just shop on Talia-Rae's website and check out as normal. At checkout, choose the Clearpay payment method. You will be directed to the Clearpay website to register and provide payment details (Visa, Mastercard or Amex).
If you’ve used Clearpay before, just log in to your Clearpay account. Then complete your order!
To use Clearpay instore, simply download the Clearpay mobile app, set up the Clearpay Card, and use the Clearpay Card with Apple Pay or Google Pay to make a contactless payment at check out. You will repay us the amount in 4 instalments.
3. Where can I use Clearpay?
Take a look at the Clearpay Shop Directory to check out our amazing partners where you can use Clearpay.
4. Who can use Clearpay?
Clearpay is only available to permanent UK residents aged 18+ (excluding Channel Islands) with a UK billing address.
Customers with international billing addresses will not be able to use Clearpay or create a Clearpay account.
Other eligibility criteria apply. See Clearpay Terms of Service for further details.
5. How does the Clearpay payment schedule work?
Clearpay will split the total value of your order into 4 instalments payable every fortnight. When transacting online the exact amounts and dates will be displayed for you to agree to before you confirm your purchase. For instore purchases you will receive your payment summary once you have successfully transacted.
If you would like to make additional unscheduled payments before they are due, you may log into your Clearpay account to make your payments early. Clearpay will then adjust the amount owed accordingly.
You can log in to your Clearpay account anytime to view your payment schedule or make a payment before the next due date.
6. What if I can't pay a Clearpay instalment?
If you cannot make a payment, please contact Clearpay here.
As soon as you miss a payment, Clearpay will immediately stop you from making any further purchases with Clearpay.
Clearpay will give you until 11pm on the following day to make your repayment and then you will incur a late fee if you are still not able to make the payment by then. This will be an initial £6 and a further fee of £6 if the missed payment is not made within 7 days. If your order is less than £24, the total late fee will be £6. If your order is £24 or over, total late fees will not exceed 25% of the total order or £24, whichever is less.
Clearpay debt may be passed to a debt collection agency and this may affect your ability to use Clearpay in future. We encourage you to use Clearpay responsibly. Please see Clearpay Terms of Service for further details.
7. When will my items be delivered if I use Clearpay?
Clearpay orders are delivered within our standard delivery timeframes like any order from Talia-Rae.
8. Is there a limit to how much I can spend on a single Clearpay transaction?
Yes, your order value including shipping must be between £1 and £1000 to use Clearpay. Your maximum order value may be lower depending on factors such as being a new customer or your payment history.
9. Can I use another form of payment with Clearpay?
Yes, you may also use a gift card, cash, or a promotional code with Clearpay to pay for your purchase.
10. How do I return or exchange an item purchased with Clearpay?
Clearpay purchases follow Talia-Rae's standard return policy for both instore and online transactions. Check with Talia-Rae's return policy to make sure your purchase is eligible for return.
Please note, refunds for Clearpay purchases will be refunded from Talia-Rae'sto Clearpay. We cannot provide an exchange or cash refund.
When the refund is processed, any upcoming payments you have to Clearpay will be cancelled and any payments you have already made will be refunded back to the card you paid with. Please note that until Talia-Rae's has confirmed the receipt of any return goods, you will be liable to continue to make your payments to Clearpay.
You can view the details by logging in to your Clearpay account. For more information on refunds, please visit Clearpay’s FAQ page.
11. Where can I find out more about Clearpay?