Warranty

Talia-Rae Warranty Policy

 

At Talia-Rae, we are dedicated to ensuring your satisfaction with our jewellery. To provide you with the utmost confidence in your purchase, we offer a comprehensive 3-year warranty from the date of your purchase. This warranty is designed to address specific concerns and maintain the excellence of your Talia-Rae jewellery. Please take a moment to review the terms and conditions of our warranty policy outlined below:

 

1. 3-Year Warranty Period Talia-Rae is dedicated to providing you with jewellery of exceptional quality, free from defects in both craftsmanship and materials. To demonstrate our commitment, we offer a comprehensive 3-year warranty from the date of your purchase. This warranty is a testament to our dedication to your satisfaction.

 

2. Replacement Policy In the event that your Talia-Rae jewellery exhibits defects within the warranty period, please be aware that we do not offer jewellery repair services. Instead, we will replace the item, subject to availability, or provide an item of equal or lesser value. Our objective is to ensure your continued delight with our jewellery. Please note replacement items such as chains may have slight variations such as clasp style.

 

3. Limitations of Warranty Our warranty does not extend to cover lost jewellery, and we apologise for any inconvenience this may cause. Additionally, the warranty does not cover the following:

  •  Tarnishing of silver. (Tarnish prevention/care page )
  •  Scratching of the disc, enamel, chain, and attachments.
  •  Damage resulting from misuse or accidental handling.
  •  Exposure to lotions and creams.
  •  Lost and misplaced products.
  •  Changes in engraved information after the engraved product is approved.
  •  Custom products (such as special orders or personalised items).

 

4. Tarnish and Cleaning It's important to note that our jewellery may naturally tarnish over time due to environmental factors. However, this is considered normal and can be easily addressed with proper care. We recommend referring to our 'Silver Care' page for comprehensive cleaning instructions.

 

5. Shipping Costs During the warranty period, please be advised that you will be responsible for covering the shipping costs associated with returning your item to our warehouse and or the shipment of replacement items to your address outside of 14 day grace period. These shipping costs are non-refundable. Please note that returns will need to be sent to the following address: Talia-Rae Jewellery Kangaroo Storage 100 Derby Road Liverpool L20 1BP United Kingdom

 

6. Warranty Service Process To initiate warranty service for your Talia-Rae product, kindly contact our dedicated customer service representative via email at contact@talia-rae.com. In your email, please provide your name, order reference, receipt or proof of purchase and attach an image of your item highlighting the issue. We are committed to responding to your inquiry as swiftly as possible.

 

7. FAQ and Email Etiquette Prior to reaching out to our customer service team, we kindly request that you consult our Frequently Asked Questions (FAQ) section, as it may contain answers to your queries. Additionally, to ensure efficiency, please refrain from sending multiple emails for the same request, as this may slow down our response time to your query.

 

8. Termination Clause Talia-Rae reserves the final right to suspend, modify, or terminate this warranty policy and any associated terms and conditions without prior notice. In the event of any dispute, the decision of Talia-Rae shall be considered final. Thank you for entrusting us with your jewellery needs. We value your confidence in Talia-Rae, and if you ever have questions or require assistance, please do not hesitate to contact us.