Refund Policy
Returns
Our policy lasts 14 days from you receiving your order. If 14 days have gone by since your purchase arrived, unfortunately we cannot offer a refund or exchange. (Please see section 4 for warranty information).
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and we ask the item be returned to our facility within 14 days of your contact with our customer support team. Items must be returned with a notation of the customers name ,order ID and reason for the return or the refund cannot and will not be processed. We cannot offer refunds on customised item add on costs.
To complete your return, we require a receipt or proof of purchase.
Please be aware we cannot offer returns on ear-rings due to the nature of the item. Please do not return these items as we cannot make exceptions.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Non refundable items returned to our warehouse will require payment for the return postage to the customer if they request these non refundable items back.
Exchanges
Items must be returned within 14 days , your item must be unused and in the same condition that you received it. Items must be returned with a notation of the customers name ,order ID and the exchange request item. Any price difference between items must be paid before the new item is dispatched. As with returns earrings are not eligible for returns.
Custom Orders - Custom design orders cannot have the price of admin and message card creation refunded. The refunded amount for these orders will be that of any standard design. All personalised items are ineligible for return or refund. This does not affect your right to return faulty products or your statutory rights.
Talia-Rae will not be held responsible for lost items due to incorrect information being provided by the consumer. In the event that incorrect shipping information is given and an item is not delivered as a result, we cannot process a refund. If you need to correct any of your details after making a purchase, you can notify the team at contact@talia-rae.com
We do not allow refunds on gift cards/certificate products.
Warranty
Our warranty covers your item for 1 year from delivery date. Items under warranty outside of the grace period are not available for return only for replacement.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at contact@talia-rae.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@talia-rae.com.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Please note consumers may be charged again for shipping in the event that an order does not arrive/ is sent back to Talia-Rae due to incorrect/incomplete information being provided by the consumer.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
UK Address
100 Derby road
Bootle
Liverpool
L20 1BP